Refund policy
Returns & Refunds
We want you to love your RIDL gear. If something isn't right, you can return it within 30 days of delivery.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- Personalized or engraved items cannot be returned or exchanged, because they are made specifically for you. This does not affect your rights if an item arrives defective or damaged.
- Proof of purchase (order number) is required.
How to start a return
Email us at ridlltiktok@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived defective, damaged, or we sent the wrong item. In those cases, we cover return shipping.
Damaged, defective or wrong items
Please inspect your order on arrival. If anything is defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos, and we will make it right with a replacement or a full refund.
European Union: 14-day right of withdrawal
If your order is delivered to the European Union, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason, under the same conditions as above. Personalized items are excluded, as permitted by EU law.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need additional time to post the refund. Original shipping was free, so no shipping charges are deducted. Import duties and taxes paid to your country's customs are not refundable by us.
Exchanges
To exchange an item, return the original and place a new order.
Questions? Email ridlltiktok@gmail.com.